smmpanelbase.com

Frequently Asked Questions

Everything you need to know about ordering, delivery, payments, and support on our SMM panel.

What is an SMM panel? +
An SMM panel is an online marketplace for social media marketing services. You choose a service (for example followers, likes, views or comments), enter your link, pick a quantity, and we deliver the order automatically at wholesale prices. It is the fastest, most affordable way to grow your presence across every major platform.
How do I place an order? +
Sign in, add funds to your balance, then open New order. Select the platform and service, paste the link to your post or profile, choose the quantity, and confirm. Your order starts processing within seconds and you can track its progress on the Orders page.
How long does delivery take? +
Most orders begin within a few minutes. Delivery speed depends on the service and quantity; each service page shows its average start time and speed. Larger orders are delivered gradually to keep growth natural and safe for your account.
What payment methods do you accept? +
We support a wide range of payment options including cards, cryptocurrency and popular online wallets. Open the Add funds page to see every method available in your region. Funds are added to your balance instantly after payment is confirmed.
Is it safe? Do you need my password? +
Yes, it is completely safe. We never ask for your password or any login details, we only need the public link to your post or profile. Just make sure your account is set to public while the order is being delivered.
What is the refill guarantee? +
Many services include a refill guarantee, shown on the service name (for example R30 means a 30-day refill). If the count drops within the guarantee period, open the Refill page and request a refill for free. Our system tops it back up automatically.
Can I get a refund? +
If an order cannot be completed, the unused amount is returned to your panel balance automatically. You can also request a refund for eligible orders from the Refunds page. Balance funds can be reused on any service at any time.
My order is stuck or marked partial, what should I do? +
A partial status means part of the order was delivered and the remaining amount was automatically refunded to your balance. If an order looks stuck for longer than the listed delivery time, open a support ticket with your order ID and we will resolve it quickly.
Do you offer an API, reseller or child panel? +
Absolutely. Resellers can integrate our full catalog through our API, and you can launch your own branded panel in minutes using our Child panel service. It is the easiest way to start your own SMM business with our services behind it.
How do I contact support? +
Our team is here to help. Open a ticket from the Tickets page with your order ID and a short description, and we will get back to you as fast as possible. Most questions are answered within a few hours.

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